Seva Sankul — Government Community Portal
Challenge
A residential complex housing 500+ police families relied entirely on physical notice boards, manual grievance registers, and in-person coordination for all community operations. Residents had no digital access to notices, maintenance requests, or administrative services.
Goals
- Digital notice board accessible to all residents
- Online grievance redressal with tracking
- Secure resident authentication
- Bilingual interface (Hindi & English)
Approach
Built a Next.js application with bilingual routing, secure resident login/signup with OTP verification, a digital notice board with admin publishing tools, and a structured grievance management system with status tracking and resolution workflows.
Design Decisions
- Clean government-appropriate design with Hindi/English toggle
- Mobile-first layout for residents with limited desktop access
- Color-coded grievance status indicators for quick scanning
Development Decisions
- Next.js App Router for SSR and fast page loads
- MongoDB for flexible document storage of grievances
- Role-based access: Admin, Resident, and Maintenance staff
Outcome
500+ residents now access notices and file grievances digitally, reducing manual processing by 60%.
The portal became the primary communication channel for the residential complex, replacing physical notice boards entirely.
"Kuroex delivered a system that our residents, many unfamiliar with technology, adopted within the first week. The bilingual interface made all the difference."
